Curbside Pickup

Curbside Pickup is Changing

We’re changing our curbside delivery process in order to meet the growing demand for this service.

Beginning Monday, 7/20, prescheduled curbside service will be available:

  • Monday – Thursday, 9 am - 7 pm
  • Friday, 9 am - 5 pm

Beginning Saturday, 8/8, prescheduled curbside service will also be available on Saturdays from 9 am - 12 pm.

Here’s How it Works:

1. Place Your Holds Online

Button with the text, "Place a Hold" Opens in new window

  • You will need your library barcode and account password to place a hold. If you are having trouble logging in to your account, follow these instructions to reset your password.
  • If you are unable to place your order online, call the Library’s main number for assistance: 617-972-6431

Please Note: Items that are listed as available in Watertown will be ready first. Many libraries in the Minuteman Library Network (MLN) have not yet resumed full operations. If you request an item from another library you can expect a significant delay.

2. Wait for a Notification from WFPL

  • We’ll send you an email or call you when your holds are ready.

3. Schedule Your Pickup Online

You must schedule your pickup in advance if you want to use curbside service. We will not be able to accommodate pickup for people who do not schedule in advance.

  • After an receive an email or a phone call from the library, you can schedule your pickup online:

Button with the text, "Schedule Pickup" Opens in new window

  • You will need your library barcode and account password to schedule a pickup. If you are having trouble logging in to your account, follow these instructions to reset your password.
  • If you are unable to schedule pickup online, call the Library’s main number for assistance: 617-972-6431

Please note: We can’t offer same day pick up with this system. As curbside has grown more popular, we have had to make some changes to the process to keep up. We hope you’ll understand this is a necessity during this time. We will get you your items as fast as we can!

4. Pick Up Your Order

Come to the Library at your scheduled pickup time. If you can drive, please do for the safety of our staff and patrons. Face masks are required on Library grounds.

Drivers: There are 8 dedicated curbside pickup spaces in the island closest to the building in the rear parking lot, you will see signs on the meters. Pull into one of the spots.

  • Text your last name and parking space number to 857-203-8009 (this number will be on the sign).
  • Roll up your car windows, wear your face covering, pop the trunk, and stay in the car.
  • Library staff will put your items in your trunk and leave.
  • Close your trunk.

Walkers and Bikers: Text us at 857-203-8009 5 minutes prior to arriving. Go to the parking lot entrance. Your items will be waiting for you outside in a paper bag with your last name on it.

5. Return Your Items

Items can be returned in the exterior drop boxes at the Library, Town Hall, Hosmer Elementary, and at the Middle School. No items will be accepted in person by library staff. All returned items are quarantined for 72 hours before getting checked in.